Please return within 14 days where a full refund will be given providing the items are in original packaging with labels and are unworn. Your Team Sportswear Ltd will not accept returns after 14 days of you receiving the items. If you receive a product that you deem to be faulty please contact Your Team Sportswear giving details of the fault and we will issue a returns authorisation number.
Your Team Sportswear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery. Your Team Sportswear Ltd will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments. Any issues with printing or embroidery that is different to what has been approved,or, a defect is present on the printing or embroidery. In these cases please contact your Your Team Sportswear Ltd sales member and they will aim to sort this is issue. If it is an issue that cannot be sorted by the customer then Your Team Sportswear Ltd will collect these goods and rectify this issue.
School shops where the stock is embroidered have 30 days to return items providing they are unworn and in original packaging with original tags attached. Faulty Items please inform us within 14 days. Returns forms available from school receptions and down loadable HERE
Your Team Sportswear Ltd hold the right to amend the defected printing or embroidery, if this fails then Your Team Sportswear Ltd will replace the defected item. In rare cases where an item is no longer available Your Team Sportswear Ltd will offer an alternative product or refund this defected item via the payment method provided.
The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.
Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where Your Team Sportswear Ltd have asked for a product to be returned and it is then deemed to be faulty Your Team Sportswear Ltd shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact Your Team Sportswear Ltd directly before sending items back.